Privacy Policy

gt99 slot is an online gaming platform that offers slot games, live casino, sports betting, and other entertainment services to users in Bangladesh. This privacy policy ("Policy") applies to all members who use the gt99 slot website and mobile application.

The purpose of this policy is to clearly explain what types of information we collect, why we collect it, how it is used, who it may be shared with, and what steps we take to protect it. Reading our Terms and Conditions will give you further details about the overall terms of using an account on the platform.

This policy has been prepared in accordance with the applicable laws and digital security regulations of Bangladesh. By using our platform, you are considered to have voluntarily consented to this policy. If you disagree with any part of this policy, please refrain from using the platform and contact our support team.

2.1 Registration and Account Information

When you create an account on gt99 slot, we collect the following information:

• Full name and date of birth
• Mobile number and email address
• Username and password (stored in encrypted form)
• Preferred payment method details (bKash, Nagad, Rocket, or bank transfer)
• National ID number or passport number (for identity verification)

2.2 Transaction and Financial Information

We keep transaction records to process deposits, withdrawals, and bonus-related activities. This includes deposit amounts, withdrawal amounts, dates and times, and details of the payment method used. This information is used to ensure financial security and prevent fraud.

2.3 Device and Technical Information

When you use our platform, certain technical information is collected automatically, such as:

• IP address and device type
• Browser name and version
• Operating system information
• Session duration and activity logs on the platform
• Information obtained from cookies and similar tracking technologies

2.4 Gaming Activity Information

To improve your gaming experience and promote responsible gaming, we keep records of your play history, bet amounts, win and loss records, and preferred game categories. This information is also used to determine VIP level.

gt99 slot uses collected information only for the following purposes:

• Account management: To handle registration, login, and account security.
• Identity verification: To complete the KYC (Know Your Customer) process required to prevent account fraud and ensure secure transactions.
• Payment processing: To complete deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer.
• Bonuses and promotions: To inform eligible members about welcome bonuses, weekly reloads, and other offers.
• Customer support: To verify your account details when providing assistance via live chat or email.
• Technical improvement: To improve the platform's performance, security, and usability.
• Responsible gaming: To identify unusual gaming patterns and take necessary steps to protect members.
• Legal obligations: To comply with applicable laws or directives from authorities.

We never sell or rent your information to third parties. Gaming behaviour data is analysed as part of the protection measures described in our Responsible Gaming guidelines.

4.1 Payment Partners

Necessary financial information may be shared with the relevant payment providers to process transactions via bKash, Nagad, Rocket, or bank transfer. This sharing is carried out under strict confidentiality agreements.

4.2 Technology and Service Providers

We work with trusted technology partners to operate our platform, such as server hosting providers, cybersecurity specialists, and analytics services. These partners receive only the minimum information needed for their specific tasks and may not independently use that information or pass it on to third parties.

4.3 Legal Requirements

We may be required to disclose information due to court orders, lawful requests from government authorities, or applicable legal obligations. In such cases, we do not provide any information beyond what is required by the legal process.

4.4 Business Transfers

In the event of any business change such as a merger, acquisition, or asset transfer, user information may form part of the transferred assets. In that case, the same standard of protection described in this privacy policy will be maintained.

The gt99 slot platform uses cookies and similar technologies, which are small data files stored in your browser. These technologies are used for the following purposes:

• Essential cookies: To keep login sessions active, verify security tokens, and ensure the core functionality of the platform.
• Functional cookies: To remember your language preference, theme settings, and other personal customisations.
• Analytics cookies: To understand which parts of the platform are used most and to improve the quality of service.
• Security cookies: To detect and prevent fraud and unauthorised access.

You can control or delete cookies from your browser settings. However, disabling essential cookies may limit some features of the platform.

6.1 Retention Period

We retain your information for as long as your account is active. Even after an account is closed, certain information may be kept for a further period as required by legal obligations, dispute resolution, or fraud prevention.

6.2 Technical Security

We use industry-standard security technologies to protect your information:

• SSL encryption: All data exchanged between the platform and your device takes place over an encrypted connection.
• Password protection: Passwords are never stored in plain readable form — only encrypted hashes are kept.
• Access control: Only authorised staff have access to relevant information, and all access is logged.
• Firewall and security monitoring: Around-the-clock monitoring is active to prevent unauthorised access and cyber attacks.

We make every effort to protect your information, but it is not possible for anyone to guarantee 100% security on the internet. It is therefore important to keep your password confidential and to avoid using the platform on unsecured networks.

As a gt99 slot member, you have certain important rights over your own information:

• Right to access: You may request to know what information we hold about you.
• Right to correction: You may contact us to correct any inaccurate or incomplete information.
• Right to deletion: In certain circumstances you may request that your information be deleted, though some data may need to be retained due to legal obligations.
• Right to object: You may object to the processing of your information for specific purposes.
• Opt out of marketing: If you do not wish to receive promotional messages, let us know — we will stop direct marketing communications.

To exercise these rights, contact our customer support team via live chat or email. We aim to respond to your request within 72 hours. You will find answers to common questions about account management in the FAQ section of our site.

All services on gt99 slot are for persons aged 21 or older only. We do not knowingly collect information from anyone under the age of 21. Age is verified during registration, and accounts suspected of belonging to a minor are reviewed.

If a parent or legal guardian finds that their underage child has created an account, please notify our support team immediately. We will promptly close the account and delete the associated information.

Our server infrastructure and technology partners may be located in various countries. As a result, your information may be processed or stored outside Bangladesh. However, regardless of where your information is transferred, the protection standards described in this privacy policy apply everywhere. We ensure that appropriate contractual safeguards are in place for international data transfers.

gt99 slot may update this privacy policy as needed. For significant changes, a notice will be posted on the platform or communicated via your registered email or mobile number. The "Last Updated" date shown at the top of the policy indicates when it was last changed.

Continued use of the platform after any changes will be considered acceptance of the updated policy. It is therefore advisable to check this page regularly.

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Live chat: Live chat is available 24 hours a day, 7 days a week from any page on the platform — in both Bengali and English.
• Email: [email protected] — written complaints can be sent to this address.

We aim to handle all privacy-related requests as promptly and carefully as possible. To learn more about our operations and values, visit the About Us page.